Shipping policy
Free delivery across Pakistan. Every order within Pakistan ships free. International orders are welcome; delivery charges for international orders are paid by the customer and confirmed before dispatch.
Confirming your order
- Cash on delivery (COD): a Rs. 500 advance confirms your order. It is deducted from the amount you pay the rider. Send it to any account shown at checkout or on the product page, then WhatsApp the screenshot and your order number to 0347 9777776.
- Paid online in full: card payments through our MCB payment gateway, or bank transfer / JazzCash / Easypaisa, need no separate advance.
- Discount codes apply only to orders paid online in full, not to COD orders.
Delivery times (after your order is confirmed)
| Where | Delivery time |
|---|---|
| Lahore | 1–2 working days |
| Rest of Pakistan | 3–5 working days |
Working days are Monday to Saturday, excluding public holidays. Weather, strikes or courier delays can occasionally add time; we will keep you updated.
Tracking: once your parcel is dispatched, we send the courier tracking number by WhatsApp or SMS. You can also track it on our Track Order page.
Open parcel: you may open and check your parcel before paying the rider.
Self pickup: collect your order from our warehouse at Siddique House, 25-H, Dream Gardens, Defence Road, Lahore (Mon–Sat, 10 AM – 9 PM). Please call 0339 0146179 before visiting.
Wrong address or unavailable: please make sure your phone number and address are correct. If a parcel comes back because the address was wrong or nobody was available, re-delivery charges may apply.
Damaged or wrong item: tell us within 48 hours of delivery with a complete unboxing video — see our Exchange & Return Policy.
Questions: 0347 9777776 (calls and WhatsApp) · info@zorva.com.pk