Shipping policy

At Zorva, we aim to deliver your orders in a timely and reliable manner while ensuring your shopping experience remains smooth and transparent.

Order Processing Time

All orders are processed within 1–2 working days after order confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.

Shipping Time

Major Cities: 2–4 working days
Other Cities & Remote Areas: 3–6 working days
Delivery times may vary slightly due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

Shipping charges (if applicable) are clearly mentioned at checkout before payment.
Any promotional free-shipping offers will be automatically applied at checkout.

Cash on Delivery (COD)

Self Pickup

Customers can opt for self pickup from our warehouse:
Dream Gardens, Defence Road, Lahore
Please contact us on WhatsApp for pickup confirmation and timing before visiting.

Order Confirmation & Tracking

Once your order is shipped, you will receive a confirmation message with tracking details (where applicable).
Please ensure your contact number and address are accurate to avoid delivery delays.

Delivery Issues

If your parcel is delayed, returned, or undelivered due to incorrect address or unavailability, our team will contact you for resolution.
Additional re-shipping charges may apply in such cases.

Damaged or Missing Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear pictures and order details.
Claims made after this period may not be entertained.

For any shipping-related queries, feel free to reach out: