Frequently Asked Questions
Ordering & payment
Do you offer cash on delivery?
Yes, across Pakistan. A Rs. 500 advance confirms each COD order and is deducted from the amount you pay the rider.
Why is a Rs. 500 advance needed?
It confirms your order before we dispatch a handmade pair. It is not an extra charge. Send it to any account shown on the product page or at checkout, then WhatsApp the screenshot and your order number to 0347 9777776.
Which payment methods do you accept?
Cash on delivery (with the Rs. 500 advance), debit and credit cards through our MCB payment gateway, bank transfer, JazzCash and Easypaisa. Card payments are also accepted at our warehouse.
Can I use a discount code with cash on delivery?
No. Discount codes work only on orders paid online in full.
Delivery
How long does delivery take?
After your order is confirmed: 1–2 working days in Lahore and 3–5 working days in the rest of Pakistan.
Is delivery free?
Yes, everywhere in Pakistan. International delivery is charged to the customer and confirmed before dispatch.
Can I open the parcel before paying?
Yes. Every parcel is open-parcel. Check your shoes in front of the rider before you pay.
How do I track my order?
We send your tracking number by WhatsApp or SMS once the parcel is dispatched. You can also use our Track Order page.
Size & fit
How do Zorva sizes work?
Each size shows our size number with the UK size in brackets — for example 41 (8) is UK 8. Our shoes are true to size.
How do I find my size?
Use the Size guide on any product page: measure your foot from heel to longest toe while standing and match it to the chart. Not sure? WhatsApp your foot length to 0347 9777776 and we will tell you the right size.
Exchanges, returns & warranty
Can I exchange my size?
Yes, within 7 days of delivery. Call or WhatsApp 0339 0146179. If we sent the wrong size, the exchange is free. If you received the size you ordered and want another one, a low reverse-shipping charge applies.
What if my shoes arrive damaged or wrong?
Contact us within 48 hours of delivery with your order number and a complete unboxing video. We will replace the item or refund you, including the Rs. 500 advance.
How long do refunds take?
10–12 working days after we receive and check the returned item.
Can sale items be exchanged?
No. Sale, clearance and custom-made items cannot be exchanged or returned, except for damage, defects or a wrong item.
Is there a warranty?
Yes. Manufacturing defects are repaired free for 30 days from delivery — see our Warranty Policy.
Materials
What leather do you use?
Our leather shoes use top grain cow leather uppers (or cow suede on suede styles) with goat leather lining. Every product page lists the upper, lining and sole. Utility sneakers have synthetic uppers and are labelled that way.
How do I care for suede?
Use a suede brush and protector spray. Never use leather conditioner, oil or polish on suede.
Visiting & support
Can I try shoes before buying?
Yes, at our warehouse: Siddique House, 25-H, Dream Gardens, Defence Road, Lahore, Monday–Saturday, 10 AM–9 PM. Please call 0339 0146179 before you visit.
Do you ship outside Pakistan?
Yes. International delivery charges are paid by the customer; WhatsApp us for a quote.
How do I contact you?
WhatsApp or call 0347 9777776, or email info@zorva.com.pk, Monday–Saturday, 10 AM–9 PM.