Shipping Policy
Free delivery across Pakistan. Every order within Pakistan ships free. International orders are welcome; delivery charges for international orders are paid by the customer and confirmed before dispatch.
Confirming your order
- Cash on delivery (COD): a Rs. 500 advance confirms your order. It is deducted from the amount you pay the rider. Send it to any account shown at checkout or on the product page, then WhatsApp the screenshot and your order number to 0347 9777776.
- Paid online in full: card payments through our MCB payment gateway, or bank transfer / JazzCash / Easypaisa, need no separate advance.
- Discount codes apply only to orders paid online in full, not to COD orders.
Delivery times (after your order is confirmed)
| Where | Delivery time |
|---|---|
| Lahore | 1–2 working days |
| Rest of Pakistan | 3–5 working days |
Working days are Monday to Saturday, excluding public holidays. Weather, strikes or courier delays can occasionally add time; we will keep you updated.
Tracking: once your parcel is dispatched, we send the courier tracking number by WhatsApp or SMS. You can also track it on our Track Order page.
Open parcel: you may open and check your parcel before paying the rider.
Self pickup: collect your order from our warehouse at Siddique House, 25-H, Dream Gardens, Defence Road, Lahore (Mon–Sat, 10 AM – 9 PM). Please call 0339 0146179 before visiting.
Wrong address or unavailable: please make sure your phone number and address are correct. If a parcel comes back because the address was wrong or nobody was available, re-delivery charges may apply.
Damaged or wrong item: tell us within 48 hours of delivery with a complete unboxing video — see our Exchange & Return Policy.
Questions: 0347 9777776 (calls and WhatsApp) · info@zorva.com.pk
Force Majeure
Zorva shall not be held liable or deemed in breach of these terms for any delay, interruption or failure in performing any of its obligations — including order confirmation, processing, dispatch, delivery, exchange, return, refund, repair, warranty service or customer support — where such delay or failure is caused by an event or circumstance beyond our reasonable control (a “Force Majeure Event”).
Force Majeure Events include, but are not limited to:
- natural disasters and acts of God, including floods, heavy rain, storms, earthquakes, fire and extreme weather;
- epidemics, pandemics and public-health emergencies;
- war, terrorism, riots, civil unrest, protests, strikes, road blockades, sit-ins, curfews and lockdowns;
- any law, order, restriction or action of a government, court, regulator or other authority, including changes in taxes, duties or import and export rules;
- failure, delay, suspension, loss or mishandling by courier, logistics, transport or postal partners, including courier network breakdowns and service closures;
- failure or interruption of electricity, internet, mobile networks, banking or payment systems, website hosting or any other third-party platform or service provider;
- shortages or delays of leather, materials, components, labour or supplies, or any disruption at our suppliers, workshop or warehouse;
- cyber-attacks, hacking, system or technical failures; and
- any other event or circumstance beyond our reasonable control.
While a Force Majeure Event continues, our affected obligations are suspended, and any delivery, exchange, return, refund, repair or warranty timeline is extended by the length of the delay it causes. We will make reasonable efforts to keep you informed and to complete your order or request as soon as circumstances allow.
If a Force Majeure Event prevents us from fulfilling an order within a reasonable time, we may cancel the order. Any amount you have paid in advance for that order will then be refunded to you or, if you prefer, adjusted against a future order. Beyond this, Zorva shall not be liable for any loss, damage, cost or compensation arising from delays or cancellations caused by a Force Majeure Event.
Nothing in this clause limits any right you have under applicable law that cannot be excluded.