Privacy Policy

Zorva Enterprises ("Zorva") runs zorva.com.pk. This policy explains what personal information we collect, why, who we share it with, and your choices.

1. Information we collect

  • When you order: name, phone number, delivery address, city, email (if given) and order details.
  • When you pay: card payments are handled by our payment gateway (MCB). We do not see or store your full card number. For bank transfer, JazzCash or Easypaisa payments, we keep the payment screenshot or reference you send us.
  • When you contact us: messages on WhatsApp, phone, email, Instagram or Facebook, and any photos or videos you send (for example unboxing videos or review photos).
  • When you browse: device and browser type, pages viewed, products added to cart, and how you reached our site, collected through cookies and similar tools (section 4).

2. How we use it

  • To confirm, deliver and support your order, including order-confirmation and tracking messages on WhatsApp or SMS.
  • To handle exchanges, returns, refunds and warranty claims.
  • To prevent fake or fraudulent orders.
  • To improve our website and products.
  • To show you Zorva adverts on social media and search, if you have not opted out.

3. Who we share it with

We do not sell your personal information. We share only what each partner needs:

  • Courier companies (such as Leopards Courier and PostEx): name, phone and address, to deliver and return parcels.
  • Shopify: hosts our store and processes orders.
  • Payment providers: our MCB payment gateway and the bank or wallet you choose.
  • Messaging and review tools: WhatsApp Business (Meta) for order messages, and Judge.me for product reviews you choose to leave.
  • Advertising and analytics partners: Meta (Facebook and Instagram), TikTok, Snapchat and Google (see section 4).
  • Authorities: when the law requires it.

4. Cookies, pixels and advertising

Our website uses cookies and tracking pixels from Shopify, Meta, TikTok, Snapchat and Google. They record actions such as viewing a product, adding to cart and buying, so we can measure our adverts and show relevant ads. These partners process data under their own privacy policies. You can limit this by blocking cookies in your browser, adjusting ad settings in your Facebook, Instagram, TikTok, Snapchat or Google account, or using the cookie choices shown on our site where available.

5. How long we keep it

We keep order and payment records for as long as Pakistani tax and accounting law requires, and other data only as long as needed for the purposes above.

6. Security

Our store runs on Shopify's secure, encrypted platform. Access to customer data is limited to Zorva staff who need it.

7. Your choices

You can ask us to show, correct or delete the personal information we hold about you, or to stop marketing messages, by contacting us. We may need to keep some records where the law requires.

8. Children

Our website is not intended for children under 18, and we do not knowingly collect their information.

9. Changes

We may update this policy. The date below shows the latest version.

10. Contact

Zorva Enterprises, Siddique House, 25-H, Dream Gardens, Defence Road, Lahore · info@zorva.com.pk · 0347 9777776

Last updated: 5 November 2026

FORCE MAJEURE

Zorva shall not be held liable or deemed in breach of these terms for any delay, interruption or failure in performing any of its obligations — including order confirmation, processing, dispatch, delivery, exchange, return, refund, repair, warranty service or customer support — where such delay or failure is caused by an event or circumstance beyond our reasonable control (a “Force Majeure Event”).

Force Majeure Events include, but are not limited to:

  • natural disasters and acts of God, including floods, heavy rain, storms, earthquakes, fire and extreme weather;
  • epidemics, pandemics and public-health emergencies;
  • war, terrorism, riots, civil unrest, protests, strikes, road blockades, sit-ins, curfews and lockdowns;
  • any law, order, restriction or action of a government, court, regulator or other authority, including changes in taxes, duties or import and export rules;
  • failure, delay, suspension, loss or mishandling by courier, logistics, transport or postal partners, including courier network breakdowns and service closures;
  • failure or interruption of electricity, internet, mobile networks, banking or payment systems, website hosting or any other third-party platform or service provider;
  • shortages or delays of leather, materials, components, labour or supplies, or any disruption at our suppliers, workshop or warehouse;
  • cyber-attacks, hacking, system or technical failures; and
  • any other event or circumstance beyond our reasonable control.

While a Force Majeure Event continues, our affected obligations are suspended, and any delivery, exchange, return, refund, repair or warranty timeline is extended by the length of the delay it causes. We will make reasonable efforts to keep you informed and to complete your order or request as soon as circumstances allow.

If a Force Majeure Event prevents us from fulfilling an order within a reasonable time, we may cancel the order. Any amount you have paid in advance for that order will then be refunded to you or, if you prefer, adjusted against a future order. Beyond this, Zorva shall not be liable for any loss, damage, cost or compensation arising from delays or cancellations caused by a Force Majeure Event.

Nothing in this clause limits any right you have under applicable law that cannot be excluded.