Terms & Conditions

These terms apply when you use zorva.com.pk or buy from Zorva, a business of Zorva Enterprises, Siddique House, 25-H, Dream Gardens, Defence Road, Lahore, Pakistan ("Zorva", "we", "us"). By placing an order you agree to them.

1. Products. Our shoes are handmade in Lahore. Leather articles use top grain cow leather (or cow suede, where stated) with goat leather lining; Utility and other sneakers marked as synthetic are not leather. Natural leather varies slightly in colour and grain from pair to pair, and screen colours can differ from the real product.

2. Prices. Prices are in Pakistani Rupees (PKR). We may change prices or end offers at any time; the price that applies is the one shown when you place your order. If a price is shown in error, we will contact you before dispatch and you may cancel.

3. Orders and confirmation. Placing an order is an offer to buy. Your order is accepted when we confirm it:

  • Cash on delivery: by receiving the Rs. 500 confirmation advance, which is deducted from the amount you pay on delivery.
  • Paid online: by receiving full payment through our payment gateway, bank transfer or mobile wallet.

We may decline or cancel an order, for example if stock runs out, details cannot be verified, or we suspect misuse. If we cancel a confirmed order, any amount you paid is refunded in full.

4. Discounts. Discount codes and promotions apply only as described in the offer. Discount codes are valid only on orders paid online in full. Offers cannot be combined unless the offer says so.

5. Delivery. Delivery is free within Pakistan and normally takes 1–2 working days in Lahore and 3–5 working days elsewhere after confirmation. These are estimates, not guarantees. Details: Shipping Policy.

6. Open parcel, exchanges and returns. You may inspect your parcel before paying the rider. Exchanges, returns and refunds follow our Exchange & Return Policy.

7. Warranty. Manufacturing defects are covered for 30 days under our Warranty Policy.

8. Custom and made-to-order items. Made-to-order articles have the lead time shown on the product page. They cannot be exchanged or returned except for defects.

9. Use of the website. Do not misuse the site, place false orders, or copy our photos, videos, text or designs without written permission. All content belongs to Zorva.

10. Liability. We are responsible for delivering what you ordered as described. We are not liable for indirect losses or for delays caused by events outside our control. Nothing in these terms limits rights you have under Pakistani consumer protection law.

11. Shopify. Our online store runs on Shopify. Your purchase is made directly with Zorva; Shopify is not responsible for the sale, the products or delivery.

12. Privacy. How we use your information is explained in our Privacy Policy.

13. Governing law. These terms are governed by the laws of Pakistan. The courts at Lahore have jurisdiction.

14. Changes. We may update these terms. The version on this page when you place your order applies to that order.

15. Contact. 0347 9777776 (calls and WhatsApp) · info@zorva.com.pk · Siddique House, 25-H, Dream Gardens, Defence Road, Lahore.

9. Force Majeure

Zorva shall not be held liable or deemed in breach of these terms for any delay, interruption or failure in performing any of its obligations — including order confirmation, processing, dispatch, delivery, exchange, return, refund, repair, warranty service or customer support — where such delay or failure is caused by an event or circumstance beyond our reasonable control (a “Force Majeure Event”).

Force Majeure Events include, but are not limited to:

  • natural disasters and acts of God, including floods, heavy rain, storms, earthquakes, fire and extreme weather;
  • epidemics, pandemics and public-health emergencies;
  • war, terrorism, riots, civil unrest, protests, strikes, road blockades, sit-ins, curfews and lockdowns;
  • any law, order, restriction or action of a government, court, regulator or other authority, including changes in taxes, duties or import and export rules;
  • failure, delay, suspension, loss or mishandling by courier, logistics, transport or postal partners, including courier network breakdowns and service closures;
  • failure or interruption of electricity, internet, mobile networks, banking or payment systems, website hosting or any other third-party platform or service provider;
  • shortages or delays of leather, materials, components, labour or supplies, or any disruption at our suppliers, workshop or warehouse;
  • cyber-attacks, hacking, system or technical failures; and
  • any other event or circumstance beyond our reasonable control.

While a Force Majeure Event continues, our affected obligations are suspended, and any delivery, exchange, return, refund, repair or warranty timeline is extended by the length of the delay it causes. We will make reasonable efforts to keep you informed and to complete your order or request as soon as circumstances allow.

If a Force Majeure Event prevents us from fulfilling an order within a reasonable time, we may cancel the order. Any amount you have paid in advance for that order will then be refunded to you or, if you prefer, adjusted against a future order. Beyond this, Zorva shall not be liable for any loss, damage, cost or compensation arising from delays or cancellations caused by a Force Majeure Event.

Nothing in this clause limits any right you have under applicable law that cannot be excluded.