Warranty Policy

Every pair of Zorva shoes is handmade in Lahore from top grain cow leather — and we stand behind the craftsmanship that goes into it. If something we made fails during normal wear, we will fix it, at no cost to you.

What's Covered — 30 Days from Delivery

Free repair of manufacturing defects that appear during normal use:

  • Sole or heel coming loose or separating from the upper
  • Stitching coming undone
  • Zip, elastic gore, buckle, strap or other hardware failing
  • Lining or insole detaching

If our workshop finds a defect cannot be repaired, we will replace the pair with the same article, or one of equal value if that article is out of stock.

Courier is on us. For every approved warranty claim, Zorva pays the courier both ways — to our workshop and back to you.

What's Not Covered

  • Sale and clearance items
  • Normal wear — sole and heel wear, scuffs, and the natural creasing and softening that real leather develops with use
  • Damage from water soaking, heat, chemicals, or drying near a heater or in direct sun
  • Damage from misuse, accidents, improper storage, or not following our care guidance
  • Shoes repaired, re-soled or altered anywhere other than Zorva
  • Wearing an ill-fitting size, or stretching shoes to change the size
  • Natural colour change on suede and patina finishes over time

How to Make a Warranty Claim

  1. Contact us — WhatsApp 0347 9777776 with your order number and clear photos of the issue.
  2. Send or bring your shoes — once your claim is approved, we'll send you a free reverse shipment slip, or you can drop them at our Defence Road warehouse.
  3. Keep your Zorva Repair Slip — when we receive your shoes, you'll be issued a Repair Slip with your claim number. You'll need this slip to collect your shoes.
  4. Repair — most repairs are completed within 10–15 working days. We'll message you when your shoes are ready.
  5. Collection — collect from the warehouse, or we'll courier them back to you free of charge.

Important

  • Your Repair Slip is your proof of ownership. Shoes are handed over only against the original Repair Slip or a clear photo of it. Without either, shoes cannot be released — this protects your shoes from being collected by anyone else. We recommend taking a photo of your slip as soon as you receive it.
  • If an issue turns out not to be covered by warranty, we'll tell you the repair cost first and only proceed with your approval.
  • Shoes not collected within 40 days of the date on the Repair Slip are no longer Zorva's responsibility.
  • Warranty is provided as repair or replacement only and does not apply to refunds.
  • Every claim is assessed individually after inspection; our workshop's assessment is final.

Force Majeure

Zorva shall not be held liable or deemed in breach of these terms for any delay, interruption or failure in performing any of its obligations — including order confirmation, processing, dispatch, delivery, exchange, return, refund, repair, warranty service or customer support — where such delay or failure is caused by an event or circumstance beyond our reasonable control (a “Force Majeure Event”).

Force Majeure Events include, but are not limited to:

  • natural disasters and acts of God, including floods, heavy rain, storms, earthquakes, fire and extreme weather;
  • epidemics, pandemics and public-health emergencies;
  • war, terrorism, riots, civil unrest, protests, strikes, road blockades, sit-ins, curfews and lockdowns;
  • any law, order, restriction or action of a government, court, regulator or other authority, including changes in taxes, duties or import and export rules;
  • failure, delay, suspension, loss or mishandling by courier, logistics, transport or postal partners, including courier network breakdowns and service closures;
  • failure or interruption of electricity, internet, mobile networks, banking or payment systems, website hosting or any other third-party platform or service provider;
  • shortages or delays of leather, materials, components, labour or supplies, or any disruption at our suppliers, workshop or warehouse;
  • cyber-attacks, hacking, system or technical failures; and
  • any other event or circumstance beyond our reasonable control.

While a Force Majeure Event continues, our affected obligations are suspended, and any delivery, exchange, return, refund, repair or warranty timeline is extended by the length of the delay it causes. We will make reasonable efforts to keep you informed and to complete your order or request as soon as circumstances allow.

If a Force Majeure Event prevents us from fulfilling an order within a reasonable time, we may cancel the order. Any amount you have paid in advance for that order will then be refunded to you or, if you prefer, adjusted against a future order. Beyond this, Zorva shall not be liable for any loss, damage, cost or compensation arising from delays or cancellations caused by a Force Majeure Event.

Nothing in this clause limits any right you have under applicable law that cannot be excluded.

Lifetime Repair Service

After your 30-day warranty ends, we'll still repair your Zorva shoes for life — at a fair, affordable charge. Just WhatsApp us on 0347 9777776.